Shipping policy

General Information

At Ghost Kicks, we place great importance on transparent shipping costs and clear delivery timelines. Our shipping policy complies with applicable European Union and German e-commerce regulations, ensuring that all fees and conditions are clearly communicated before an order is completed.

Order Processing Time

Orders are prepared and processed within 3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Methods and Estimated Delivery Times

We ship our orders through reliable logistics partners such as DHL, Hermes, and Deutsche Post.
Estimated delivery times are displayed at checkout before the order is finalized.

European Union: 5–10 business days
Outside the European Union: 7–14 business days

Shipping Fees

Shipping costs are calculated automatically during checkout based on the shipment’s weight, size, and destination.

All displayed shipping fees include applicable value-added tax (VAT), where required by law.

For deliveries outside the European Union, additional customs duties, import taxes, or fees may be applied by local authorities. These costs are the sole responsibility of the recipient.

Transfer of Risk and Responsibility

In accordance with § 446 of the German Civil Code (BGB), the risk of loss or damage to the goods passes to the customer only once the order has been successfully delivered.

Until delivery takes place, responsibility remains with Ghost Kicks or the designated shipping provider.

Shipment Tracking

All orders are shipped with a tracking number.
Once your order has been dispatched, tracking information will be sent to you by email.

Delays and Force Majeure

Delivery delays may occur due to circumstances beyond our control, including but not limited to strikes, extreme weather conditions, customs inspections, or other force majeure events.

In such cases, we will inform you of the shipment status whenever possible.

Incorrect or Incomplete Address Details

Customers are responsible for providing accurate and complete shipping information.

If an order is returned due to incorrect or incomplete address details, any additional reshipping costs will be charged to the customer.

Legal Notice

All shipping costs and delivery conditions are clearly presented before the purchase contract is concluded.
For shipments outside the European Union, additional local duties and taxes may apply. These charges cannot be calculated at checkout and must be paid by the recipient.

Questions?

If you have any questions regarding shipping or delivery, please contact us at:
support@ghostkicks.shop